Nice Bot!

 

Photo Source: http://www.neatorama.com/

(Download PDF Version: Nice Bot!)

The bots are taking over and if that concerns you, well, there’s a chatbot to help with that—and just about everything else.

Customized, timely and relevant information at your fingertips and at your command is becoming the norm, while waiting in line at an information kiosk is becoming increasingly archaic.

What can chatbots do for us in the brand engagement space? Take a look at this quick video on the basics of a bot from Gizmodo to get your bot knowledge up to speed, then continue reading to learn about how bots can take your event to the next level in technology and strategy.

Attendees overwhelmingly use their mobile device for event information, and we are entering a time where the event app is starting to be replaced by a chatbot. Chatbots in all their forms (textual, visual and auditory) are flooding into the event/experiential space. Brands that have harnessed some of the power of these digital tools are clearly seeing the benefits of bot engagement and data collection, and how that data can be used to refine the attendee experience.

Chatbot Communication Channels


“By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.”

Contributor, Kasey Panetta. “Gartner Top Strategic Predictions for 2018 and Beyond.” Smarter With Gartner, October 3, 2017

What Bots Offer in Brand Engagement

Personalized Real-Time Conversations

  • Always on
  • Multilingual
  • Build pre-event and early engagement
  • Update event information on the fly
  • Subsets of communications for attendees based on role, skills, interests, etc.
  • Unique brand/event voice
  • Increase post-event engagement with information resources and customized follow-up
  • Seamlessly switch to human assistance

Analytics and Learning

  • View real-time insights and act on them––”read the crowd”
  • Get live accurate/current attendee data
  • Build on the knowledge of each event/brand experience

Budget-Friendly

  • Bots don’t need to have any physical or digital identity
  • They can be audio or just text
  • They are infinitely scalable
  • They limit the need for expensive human assistance

Continued Engagement

  • Encourages agency/vendor loyalty through continuous data collection event to event and year over year
  • Extend and amplify the engagement and content post-event

Event Bot Platforms

Chatbird: https//chatbirds.io/
Concierge Eventbot: https://conciergeeventbot.com/

The New Wave of Visual Bots (The Future of Bots)

Brands are going to want to bring their brand bots and event themes to life  through avatars, brand characters and virtual humans in the event/experiential space. Augmented Reality/Extended Reality (AR/XR) and Artificial Intelligence (AI) will play important roles in bot development.

93% of face-to-face communication is nonverbal (visual and vocal), so it’s logical for bots to follow this progression. We are seeing advancements from companies in the following spaces:

Virtual
AR Humans (and Standees): http://www.prsonas.com/
V
irtual Human: https://www.soulmachines.com/

Physical
Hybrid Media Robots: https://www.event-bots.com/
Humanoid Robot: http://www.hansonrobotics.com/robot/sophia/

Bot Interaction and Engagement


Summary
Chatbots are useful technology that anyone can easily embrace. They’ve been around for ages and, as AI and mobile converge, and NPL (Nature Language Processing) gets better, they will become a seamless part of our lives. They will provide a familiar chronological user experience that keeps a simple swipe-able history at your fingertips. When developed properly, brand/event engagement will be made stronger with each brand/product/experience. These bots will become brand and event ambassadors, and remember you from event to event—and all the time in between.

Bots will fill a prominent spot in an AI-enabled, post-app era and continue to rapidly grow across markets, complementing the increased use of XR through voice, gesture and gaze input that will start to rival texting in the 2020s.

For more information on how we can help integrate chatbot technology into your communication strategies, please email info@iv.com.

5 Tips for How to Create Powerful Media

Written by, David Rathod, Creative Director, InVision Communications

(Download PDF Version: 5 Tips for How to Create Powerful Media)

InVision believes in creating captivating, transformative experiences that connect with audiences on a deeply emotional level. There’s no better way to engage an audience and convert them into brand enthusiasts than with imaginative storytelling told through beautifully executed media. For us, media constitutes a variety of elements, including video, motion graphics, theatrical effects (i.e. lighting and sound), and interactive components and technology (i.e., augmented reality and virtual reality).

Here Are 5 Tips for How to Create More Powerful Media Experiences for Your Brand:

1. Define the Takeaway.
Before starting any media project, establish what you’re trying to achieve. When the experience is over, what do you want people to do? What do you want them to feel? Craft your messaging so the audience reacts in a certain way and develop the style of your piece to generate the feeling you want to establish. Think about style in the context of movie genres—is this a comedy, drama, thriller or historical story? Knowing what you want the audience to do and feel will inform how to tell your story.

2. Treat Media Like a Journey, Not a Destination.
Effective storytelling takes audiences to a place they might not have otherwise gone. Though there is a beginning, middle and an end, the point of the story is the power of the experience itself. Use honesty and imagination as a way of getting the audience to let down their guard and get caught up in the moment. Put yourself in the mindset of the attendee, think about how you will excite and inspire them; and guide them along a path of discovery that ultimately connects them to your brand. If you’ve taken them on a compelling journey, you will have earned their trust along the way. And with brands, trust is critical to success.

3. Craft a Unique Message.
Instead of creating a safe, generic message, take a stand! To win over the audience, distinguish your brand by developing a smart, creative, unexpected story—something that supports your brand story, yet separates you from competitors. Tell your brand story with heart and conviction, not marketing lingo. If you feel a personal connection with the story you’re telling, others will too. Be bold with your media design to maximize impact—when done well, it always pays off. You can be bombastic and loud, minimal and elegant, or funny and irreverent. A succinct, bold idea that reinforces your brand, yet resonates with people catapults your brand to be top-of-mind.

4. Flatter Your Audience—With Intelligence.
Today’s audience is more sophisticated than ever. As this link from eMarketer shows, people absorb media all day, every day—online, offline and on their phones—which means they’ve seen it all. Audiences want to be moved and impressed, so give them original, exciting work. Whether you leverage elegance, humor or emotion, be smart about it. Don’t dumb it down. Create experiences for intelligent, observant audiences and they’ll respect your brand for it.

5. Put the Venue to Work.
Where and how will the audience be experiencing the media? It’s important to understand the venue space itself. If it is expansive and spacious, use the whole room. Lighting effects, projection mapping and interactive elements, such as PixMob, can help fill out a space, making it feel more intimate. It’s also important to pay attention to running time and tempo. For example, if you’re creating an opening experience, the audience will give you their full attention; use it wisely and don’t overstay your welcome. Always leave the audience wanting more.

Engage and Inspire Your Audience with InVision
Immersive, engaging media experiences can transform the way you connect with your audience. People love being taken on a journey, and a well-crafted story told through film/video, interactive elements, live performances or a combination thereof can boost the emotional engagement they have with your brand, your products and your people.

If you’re interested in creating more powerful media experiences, let’s talk. At InVision, we’re always excited to tell brand stories in new, thought-provoking ways. Contact us at info@iv.com. 

 

The New Norm and Future of Events Could Be Changing

Have you heard about the third industrial revolution upon us? Check out the recent Economist article and see how this new world of digital technology is a complete game changer. Are you and your events ready for this?