Biopharmaceutical Company National Sales Meeting

Biopharmaceutical Company NSM 2014 photo

Attendees: 300
Location: Hyatt Regency, Huntington Beach, CA

This biopharmaceutical company’s 2014 National Sales Meeting (NSM) represented several notable “firsts.” On our side, it was InVision’s first project with them. On theirs, the meeting was an inaugural address to the sales team on the heels of a recent acquisition. In the course of several months, we all learned a lot about what’s at the heart of the company’s culture, no matter what changes they face – and even more about the wide horizon of opportunity ahead of them.

Know Your Audience and Objectives
Their organization is different. It’s widely admired for its products, people and unique culture. So the acquisition by a larger company brought about a lot of questions for both employees and our project team – especially since it was announced midway through our planning process. To establish clear, collective objectives, we organized a half-day work session for all key stakeholders, locking ourselves in a room to map out the core messages for the event. Together we arrived at a singular, critical takeaway: that while there’s change ahead, the culture and values are still essential, and that the days to come will be filled with incredible possibility.

Design with Purpose
We handled everything from signage and logistics up through messaging and presentation development, integrating the theme throughout the event from top to bottom. That theme, “Our Journey Forward,” didn’t end with guest speaker Allison Massari’s personal path from a near-death experience to life as an artist. It also came to life in the opening media module, the highly visual presentations by execs from both franchises, the awards night, the many concurrent breakouts (18, at one point!) and the in-between messages delivered through InVision’s proprietary E3 mobile app. That customized app – which had a phenomenal 90% of attendees as active users – offered pre-communications, onsite surveys, in-session polling and a competitive Scavenger Hunt that kept attendees engaged and kept “Our Journey Forward” top of mind throughout the experience. The meeting culminated in a live performance by Train, including a special VIP backstage experience for the E3 mobile app competition winners.

Measure for Success
Because our direct clients were the top execs, we were very hands-on throughout the entire process and quickly became an extension of their internal team. They expressed gratitude at every stage of the planning process through onsite execution. With the audience, the verbatim speak for themselves. Our attendee survey came back with quotes like, “One of my favorite meetings of all time,” and “Motivating, interactive and inspirational – a great way to start the year.” And, since we developed the presentations, messages and content, we were absolutely thrilled to hear this: “Excellent meeting, with tight, to-the-point presentations.”

Shaklee Live Global Conference

8785 Shaklee Global Live

 

Attendees: 4,000
Location: Long Beach Convention Center, CA

Our client is passionate about their business – and Shaklee Live is their chance to build on that enthusiasm and motivate their sales force for the year ahead. The annual, global conference brings together distributors for four days of celebration, recognition, training and networking. InVision was chosen to elevate the experience to a whole new level.

Know Your Audience and Objectives
In early 2014, we competed with several alternative vendors and ultimately earned the business, replacing a 10-year incumbent. While we have deep institutional knowledge of the direct selling world from a number of our senior executives, it was important we understood clearly Shaklee’s unique direct selling business and their distributor audience. Our diligence was fast and thorough with our Account Manager actually becoming a Shaklee representative to experience life as a distributor.

While Shaklee is a new client and direct selling is a new market for InVision, it was even newer for key members of their senior management team. The President had come from outside the industry and had been there just a year. The CMO also came from outside the industry and had only arrived a few months before the event. And, our primary VP contact, while experienced in the industry, was new to the company as well. All of us locked arms and thoroughly embraced the challenge – teaching, supporting, advising, guiding and executing the strategy, content, creative and production processes.

Many distributors had attended Shaklee Live for decades, but with the company starting to attract newer, younger yet equally passionate distributors, it was our job to create an event that resonated with every Shaklee Live attendee regardless of age or tenure.

Design with Purpose
2014 was an exciting, building year for our client. During the event they introduced four new products and were committed to WOWing their distributors; it was the tenth anniversary of their change in ownership and both sales and spirits were soaring. To support their ambitions we introduced a number of new elements, which included transforming the enormous convention center arena into a compelling, interactive environment. The 100-foot-wide screen featured larger-than-life graphics and used iMag to enhance speaker presentations and create a powerful attendee experience.

As CEO Roger Barnett entered, we introduced him with his go-to song, “Start Me Up” by the Rolling Stones…with a twist. His son Spencer performed the iconic, opening strains live on-stage, which set an electric ambiance that carried throughout the event. The entertainment was also a big hit, with performances (and a sing-a-long) from recording artist, Jewel and an uplifting appearance by journalist and former State of California First Lady, Maria Shriver.

Measure for Success
We’ve had a great relationship with our clients from day one, and the success of this year’s Shaklee Live solidified our bond. The sign up rate for our proprietary, Shaklee-customized mobile app was tremendous, and higher than expected – nearly 3,000 of the 4,000 attendees signed up to participate and gave us 31,000 “likes” during the four-day event.

Anecdotally, our clients were thrilled with the outcome and our management of a very tight budget. CEO Roger Barnett even thanked us from the stage, and the follow-up feedback summed it up nicely: “Many thanks for your team’s efforts to deliver with excellence. We appreciate the expertise and all of your support in delivering our best possible ‘Live’ experience!

Discovered! IVC Chicago Favorite Foods, Part 1

Hello! It’s Andy from Chicago. One of the unique features of Chicago is that once you get out of downtown, the city is made up of dozens of neighborhoods. The neighborhoods are where the people live, shop, dine and stroll. On a human level. Street level.

The IVC Chicago office is in just such a neighborhood—Northcenter. Far from downtown, our neighborhood is comprised of a few main thoroughfares along side streets lined with single family homes of all shapes and sizes. Along the main streets are a dizzying array of restaurants, coffee shops, taverns, diners, sushi, Thai, Vietnamese, Middle Eastern, Mexican, Cuban, Colombian, Irish, German, pizza and encased meats (hot dogs-no ketchup).

So as a public service, the colleagues at IVC Chicago have taken it upon ourselves to do a careful analysis of the variety, quality, value and overall customer experience. Consider this a first salvo in the continuing search for the best lunches available in the North Center / Lincoln Square neighborhood of IVC Chicago.

Nhu Lahn Bakery
A tiny, almost invisible, little Vietnamese bakery close by was listed by the Chicago Tribune as having one of “the top 25 sandwiches in Chicago”: Lemongrass marinated tofu Banh Mi. The bread is a huge factor, fresh baked Vietnamese baguettes stuffed with this marinated tofu that could get past a pork lover if you didn’t tip him off. Crisp cucumbers, jalapenos carrot and cilantro combine and surprise. Rod Mickels, IVC CEO said, “This is a great sandwich.” Check it out on Yelp

Sultan’s Market
This is a favorite delivery option for the Chicago office. This is what we usually are eating during the monthly staff meetings: falafel and lamb shawarma sandwiches, hummus and pita. Spicy for me, medium for everyone else. We like to think it’s a healthy choice, because it’s vegetarian-but we pig out on it so it isn’t exactly like diet food. Check it out on Yelp

Hot Doug’s
Chicago’s finest ‘sausage superstore and encased meats emporium’: gourmet fois gras dogs, the Elvis polish: (smoked and savory, just like the king), the Brigitte Bardot (Andouille sausage and mighty hot!). Cognac and Bacon Pheasant Sausage with Chevre Cream, Wild Boar Pate and Truffle-Balsamic Drizzle. And be sure to get at least 1 order of the fresh cut fries cooked in duck fat. Serious indulgence. The line goes out the door and on a nice day, you might wait half an hour or more, but you make friends, and by the time you order and your food comes up, there’s a table ready. We have to jump in a car to go to Hot Doug’s but we still consider him part of our neighborhood. Check it out on Yelp

In the next food blog from IVC Chicago, we’ll do a tavern crawl for lunch: Bad Dog Tavern, The Bad Apple and the Globe Pub. Two of them have good food. Stay tuned to find out which…

Andy Flanagan, Account Director, InVision